Privacy Policy & Terms of Use
Website: https://maitai.ae
Business: Maitai
Service: Massage booking and related wellness services in the United Arab Emirates
Last Updated: 05/05/2026
1. Introduction
Welcome to Maitai.ae. Your privacy and trust are important to us. This Privacy Policy and Terms of Use explain how we collect, use, store, protect, and share your information when you visit our website, book a massage service, contact us, or make a payment through our website.
By using Maitai.ae, submitting a booking request, or making an online payment, you agree to this Privacy Policy and Terms of Use.
2. Information We Collect
When you use our website or book a service, we may collect the following information:
Personal information, including your name, mobile number, email address, booking details, service location, preferred date and time, and any notes you provide related to your booking.
Payment information, when you pay online using Stripe. Maitai does not store your full card number, CVV, or full payment card details on our website. Online payments are securely processed by Stripe.
Technical information, including your IP address, browser type, device information, pages visited, referral source, and general website usage data.
Communication information, including messages sent through our website, WhatsApp, email, phone, or booking forms.
3. How We Use Your Information
We use your information to:
Process and manage your massage booking.
Contact you regarding your appointment, confirmation, rescheduling, cancellation, or service updates.
Process online payments securely through Stripe.
Provide customer support.
Improve our website, booking process, and customer experience.
Prevent fraud, misuse, unauthorized transactions, or security issues.
Comply with legal, tax, regulatory, and accounting obligations.
We only collect the information needed to provide our services and operate our website.
4. Online Payments Through Stripe
Maitai.ae uses Stripe as its online payment gateway for secure card payments.
When you make a payment, your payment details are processed directly by Stripe. Stripe may collect and process payment-related information such as your card details, billing information, transaction details, device information, and fraud prevention data. Stripe uses this information to process payments, detect fraud, authenticate transactions, and comply with legal obligations.
Maitai does not store your full card details on its website or servers.
Please note that payment data may be processed or stored outside the United Arab Emirates by Stripe and its service providers. Stripe’s UAE terms state that users must disclose to customers that payment data may be transferred, processed, and stored outside the UAE.
By making a payment on Maitai.ae, you agree to Stripe’s processing of your payment information in accordance with Stripe’s own privacy policy and legal terms.
5. Sharing of Information
We do not sell your personal information.
We may share limited information with trusted third parties only when necessary, including:
Payment processors such as Stripe.
Booking, scheduling, or website service providers.
Customer support, communication, or notification tools.
Legal, regulatory, tax, or government authorities where required by law.
Professional advisors, such as accountants or legal consultants, where necessary.
All third-party service providers are expected to handle your data securely and only for the purpose of providing their services.
6. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online payment system, or internet transmission is completely secure. By using our website, you understand and accept that online data transmission carries some level of risk.
7. Data Retention
We keep your personal information only for as long as necessary to:
Complete your booking.
Provide customer support.
Maintain business, accounting, and tax records.
Comply with legal obligations.
Resolve disputes or enforce our terms.
When your data is no longer required, we will delete, anonymize, or securely store it in accordance with applicable requirements.
8. Your Privacy Rights
Depending on applicable UAE data protection laws, you may have the right to request access to your personal data, correction of inaccurate information, deletion of certain data, restriction of processing, objection to certain uses, or withdrawal of consent where processing is based on consent.
The UAE Personal Data Protection Law includes rights for individuals such as access, correction, deletion, restriction, and data portability.
To submit a privacy request, please contact us at:
Email: maitaiuae@gmail.com
9. Cookies and Tracking
Maitai.ae may use cookies or similar technologies to improve website functionality, understand website traffic, remember user preferences, and improve the booking experience.
You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Stripe and other third-party providers may also use cookies or similar technologies for payment processing, fraud prevention, analytics, and security purposes.
10. Marketing Communications
We may contact you with service-related messages, booking confirmations, reminders, or customer support messages.
We may also send promotional messages only where permitted by law or where you have provided consent. You may opt out of marketing messages at any time by contacting us or following the unsubscribe instructions, where available.
11. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
If you believe a child has provided personal information to us, please contact us so we can review and delete the information where appropriate.
Terms of Use
12. Use of the Website
By using Maitai.ae, you agree to use the website only for lawful purposes and in a way that does not damage, disable, overload, or interfere with the website or its services.
You agree not to misuse the website, attempt unauthorized access, submit false information, or use the website for fraudulent or harmful activity.
13. Booking Terms
Bookings made through Maitai.ae are subject to availability.
When submitting a booking, you agree to provide accurate and complete information, including your name, contact number, location, preferred date and time, and selected service.
A booking is only confirmed once you receive confirmation from Maitai through the website, email, phone, WhatsApp, or other official communication channel.
Maitai reserves the right to accept, reject, reschedule, or cancel bookings where necessary due to availability, operational requirements, safety concerns, incorrect information, or payment issues.
14. Service Conditions
Our massage services are provided for wellness and relaxation purposes only. They are not a substitute for medical advice, diagnosis, or treatment.
You should inform Maitai before your appointment if you have any medical condition, injury, allergy, pregnancy-related concern, recent surgery, or any other condition that may affect your suitability for massage treatment.
Maitai may refuse or stop a service if the therapist determines that continuing the service may be unsafe, inappropriate, or unsuitable.
15. Customer Conduct
Customers are expected to behave respectfully and appropriately toward Maitai staff and therapists.
Maitai has a zero-tolerance policy for harassment, abusive behavior, inappropriate requests, unsafe environments, or any conduct that makes our staff feel uncomfortable or unsafe.
If inappropriate conduct occurs, Maitai may cancel or stop the service immediately without refund and may refuse future bookings.
16. Prices and Payments
Prices listed on Maitai.ae are displayed in UAE Dirhams unless stated otherwise.
Maitai reserves the right to update prices, packages, service descriptions, and promotional offers at any time.
Online payments are processed securely through Stripe. By making a payment, you confirm that you are authorized to use the selected payment method.
If a payment is declined, incomplete, reversed, disputed, or suspected of fraud, Maitai may cancel or suspend the booking.
17. Cancellations, Rescheduling, and Refunds
Customers may request to cancel or reschedule a booking by contacting Maitai in advance.
Refunds, cancellations, and rescheduling requests are subject to Maitai’s cancellation policy.
Suggested wording:
Cancellations or rescheduling requests must be made at least 48 hours before the scheduled appointment.
Late cancellations, missed appointments, incorrect location details, or failure to attend may be non-refundable.
Approved refunds will be processed through the original payment method where possible. Refund processing times may depend on Stripe, the card issuer, or the customer’s bank.
Maitai reserves the right to review refund requests on a case-by-case basis.
18. Promotions and Offers
Any promotions, discounts, or special offers are subject to availability and may be changed, withdrawn, or cancelled at any time without prior notice.
Promotional offers cannot be exchanged for cash and may not be combined with other offers unless specifically stated.
19. Website Content
All content on Maitai.ae, including text, images, branding, graphics, service descriptions, logos, and website design, is owned by or licensed to Maitai unless otherwise stated.
You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.
20. Third-Party Links
Our website may contain links to third-party websites, tools, payment pages, or services.
We are not responsible for the privacy practices, content, security, or terms of third-party websites or services. You should review their policies before using them.
21. Limitation of Liability
Maitai will make reasonable efforts to provide accurate information and reliable services. However, we do not guarantee that the website will always be available, error-free, uninterrupted, or free from technical issues.
To the maximum extent permitted by law, Maitai shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, booking system, payment gateway, or services.
Nothing in these Terms excludes liability where it cannot be excluded under applicable law.
22. Force Majeure
Maitai will not be responsible for delays, cancellations, or failure to perform services caused by events beyond our reasonable control, including but not limited to weather conditions, traffic disruption, illness, emergencies, government restrictions, technical failures, payment gateway issues, or other unforeseen circumstances.
23. Changes to This Policy
Maitai may update this Privacy Policy and Terms of Use from time to time.
Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes are posted means you accept the updated terms.
24. Governing Law
These Privacy Policy and Terms of Use shall be governed by the applicable laws of the United Arab Emirates.
Any disputes shall be handled by the competent courts or authorities in the United Arab Emirates, unless otherwise required by applicable law.
25. Contact Us
For questions about this Privacy Policy, Terms of Use, bookings, payments, cancellations, or privacy requests, please contact us:
Maitai
Website: https://maitai.ae
Email: maitaiuae@gmail.com