TERMS & CONDITIONS

Last Updated: 25 July 2026

1. About These Terms

These Terms and Conditions, referred to as the “Terms,” govern:

• Your use of https://maitai.ae;
• Enquiries made through our website, telephone, email, WhatsApp or social media;
• Bookings for home massage, wellness, beauty and corporate wellness services;
• Gift certificates, promotions and special offers; and
• Services provided by Mai Tai LLC.

In these Terms, “Mai Tai,” “we,” “us,” and “our” refer to:

Mai Tai LLC
JLT One
Dubai, United Arab Emirates

Email: maitaiuae@gmail.com
Telephone and WhatsApp: +971 50 801 2644

You agree to these Terms when you access our website, send an enquiry, confirm a booking, make a payment or receive a service.

2. Applicable Laws

These Terms are governed by applicable laws of the United Arab Emirates and the Emirate of Dubai, including where relevant:

• UAE Federal Law No. 15 of 2020 Concerning Consumer Protection and its implementing regulations;
• UAE Federal Decree-Law No. 14 of 2023 Concerning Modern Technology-Based Trade and its implementing regulations;
• UAE Federal Decree-Law No. 46 of 2021 Concerning Electronic Transactions and Trust Services;
• UAE Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data; and
• Other applicable UAE commercial, civil, licensing, public-health and electronic-communications requirements.

These Terms do not take away any right or remedy that UAE consumer-protection law does not allow us to exclude.

The GDPR will apply to personal-data processing only where its territorial-scope requirements are satisfied. Additional information is provided in our Privacy Policy.

3. Eligibility

To make a booking, you must be 18 or older and legally able to enter into a contract.

A service for a person under 18 may be accepted only where:

• A parent or legal guardian makes or authorises the booking;
• The parent or guardian provides any required consent;
• An appropriate responsible adult is present; and
• Mai Tai considers the requested service appropriate and safe.

We may request identification or age verification where reasonably necessary.

4. Nature of Our Services

Mai Tai provides home-based massage, relaxation, wellness and selected beauty services.

The specific services displayed on our website may include relaxation massage, deep-tissue massage, sports massage, Swedish massage, Thai massage, hot-stone massage, lymphatic-drainage massage, prenatal or postnatal massage, reflexology, face-sculpt massage, Madero therapy, anti-cellulite massage, couples massage, four-hands massage and related services.

Service availability may depend on:

• Location;
• Appointment time;
• Therapist availability;
• Customer health and safety considerations;
• Equipment requirements;
• Building access;
• Travel conditions; and
• Applicable legal or regulatory requirements.

Our website descriptions, photos and listed benefits give a general guide. Your experience and results may differ.

5. Wellness Services, Not Medical Treatment

Our services are for relaxation and general wellness, unless a properly licensed healthcare professional expressly states otherwise.

They are not a substitute for:

• Medical diagnosis;
• Medical treatment;
• Physiotherapy;
• Emergency care;
• Mental-health treatment; or
• Advice from a physician or other qualified healthcare provider.

Our therapists do not diagnose disease, prescribe medication or guarantee that a service will cure an injury, illness or medical condition.

If you are unsure whether a service is suitable, seek professional medical advice before booking.

In a medical emergency, contact the UAE emergency services. Do not use our website, WhatsApp or booking channels for emergency medical assistance.

6. Booking Process

Bookings may be requested through:

• Our website;
• WhatsApp;
• Telephone;
• Email;
• Social media;
• An approved partner platform; or
• Another booking channel authorised by Mai Tai.

Your booking is confirmed only when we expressly confirm:

• The service;
• Date and time;
• Service address;
• Duration;
• Price and applicable fees; and
• Any deposit or payment requirement.

Confirmation may be provided electronically, including by WhatsApp, SMS or email.

Before confirming, we may contact you to check your location, service needs, relevant health information or access instructions.

7. Customer Information

You agree to provide complete and accurate information, including:

• Your name and contact number;
• The correct service address;
• Building and access information;
• The identity of the service recipient;
• Relevant health, pregnancy, allergy or injury information;
• The requested service and duration; and
• Any circumstances that could affect the therapist’s safety or ability to provide the service.

You are responsible for mistakes, delays or missed appointments caused by information that is incomplete or incorrect.

8. Prices and Additional Charges

Prices are displayed or quoted in UAE dirhams.

Unless otherwise stated:

• The confirmed price applies to the selected service and duration;
• Prices may differ by service, duration, location or number of therapists;
• A transport charge may apply to certain locations;
• The website currently indicates that an AED 50 transport fee may apply to certain offers or bookings;
• Parking, toll, remote-location or building-access costs may be charged where disclosed before confirmation;
• Promotions cannot be combined unless expressly permitted; and
• Prices may be changed before a booking is confirmed.

The price applicable to a confirmed booking will not normally be changed unless:

• You request an additional service or longer duration;
• The information originally provided was incorrect;
• An additional charge was clearly disclosed and accepted; or
• A correction is required by law.

9. Payment

Available payment methods may include:

• Cash;
• Debit or credit card through a POS terminal;
• Payment link;
• Bank transfer;
• Gift certificate; or
• Another method approved by Mai Tai.

We may require full payment or a deposit before confirming certain bookings, packages, corporate services or gift certificates.

You confirm that you have permission to use your chosen payment method.

If an external payment provider handles your payment, its terms and privacy practices may also apply.

10. Electronic Communications

You agree that bookings, confirmations, notices, receipts and contractual communications may be provided electronically through:

• WhatsApp;
• SMS;
• Email;
• The website; or
• Another agreed electronic channel.

Electronic communications and confirmations may constitute valid records of the transaction to the extent permitted by UAE law.

You are responsible for maintaining access to the telephone number and email address supplied during the booking.

11. Appointment Changes, Cancellation and Rescheduling

Please tell us as early as reasonably possible if you need to cancel or change your appointment.

Any specific cancellation period, deposit requirement or cancellation charge will be disclosed:

• During the booking process;
• In the booking confirmation;
• Through WhatsApp or another booking channel; or
• In a promotion, package or corporate agreement.

We may charge a reasonable cancellation, call-out or no-show fee where:

• You cancel after the disclosed cancellation deadline;
• You are unavailable at the confirmed address;
• The therapist cannot gain access;
• An unsafe or inappropriate environment prevents the service;
• You provided an incorrect address;
• You fail to disclose information that makes the service unsuitable; or
• The therapist has already travelled to or arrived at the location.

Any fee must follow the terms shared before your booking was confirmed. Your mandatory rights under UAE consumer law still apply.

12. Late Arrival and Delays

You should be ready at the agreed appointment time and provide timely building access.

If you are late or delay access:

• The appointment may be shortened to avoid affecting later bookings;
• The full confirmed price may remain payable; or
• The appointment may be treated as a late cancellation where the service cannot reasonably proceed.

Although we aim to arrive on time, home-service appointments may be affected by traffic, weather, parking, building security or an earlier appointment.

Where reasonably possible, we will tell you about a significant delay. We will offer a suitable revised time, a new appointment or another appropriate remedy.

13. Cancellation or Changes by Mai Tai

We may cancel, shorten, reschedule or modify a booking where reasonably necessary due to:

• Therapist illness or unavailability;
• Safety concerns;
• Incorrect booking information;
• Adverse weather or road conditions;
• Vehicle or equipment problems;
• Building-access restrictions;
• A force-majeure event;
• Suspected fraud or misconduct;
• Legal or regulatory requirements; or
• A disclosed medical contraindication.

Where we cancel for reasons not caused by the customer, we will normally offer:

• Rescheduling;
• A replacement therapist where appropriate;
• A credit; or
• A refund of any amount paid for the unprovided service.

The available solution depends on the circumstances and the law that applies.

14. Therapist Assignment

We will try to meet reasonable therapist preferences. A specific therapist is guaranteed only if we expressly confirm this.

If your scheduled therapist is unavailable, we may send a suitably qualified replacement.

All therapists must be treated respectfully and professionally.

15. Home and Location Requirements

You must provide a safe, private, clean and suitable environment for the service.

You are responsible for ensuring:

• The address is accurate;
• Building access is authorised;
• Any required visitor approval is arranged;
• The therapist can safely enter and leave;
• Adequate space is available for a massage table and equipment;
• The temperature and lighting are reasonably suitable;
• Children and pets do not interfere with the service;
• Valuable or fragile items are secured;
• No illegal activity is taking place; and
• No person at the location creates a threat, disturbance or inappropriate environment.

We may refuse to enter or may immediately leave a location that our therapist reasonably considers unsafe.

16. Customer Conduct and Zero-Tolerance Policy

Mai Tai provides legitimate professional massage and wellness services only.

The following are strictly prohibited:

• Sexual requests, comments or conduct;
• Indecent exposure;
• Unwanted touching of a therapist;
• Harassment, intimidation or discrimination;
• Threats or violence;
• Recording a therapist without consent;
• Possession or use of illegal substances during the appointment;
• Repeated pressure to provide a service outside the confirmed professional scope; and
• Any conduct that may place a therapist at risk.

If inappropriate or unsafe conduct occurs:

• The therapist may immediately stop the service and leave;
• The full price may remain payable;
• Future bookings may be refused;
• The customer’s account or telephone number may be blocked; and
• The matter may be reported to building security, police or another competent authority.

If a service is stopped under this section, Mai Tai and the therapist keep their other legal rights.

17. Health Disclosures and Contraindications

Before a service begins, you must disclose any circumstance relevant to your safety, including:

• Pregnancy or recent childbirth;
• Recent surgery;
• Fracture or acute injury;
• Severe or unexplained pain;
• Fever or infectious illness;
• Skin infection, rash or open wound;
• Blood-clotting condition;
• Cardiovascular condition;
• Cancer treatment;
• Osteoporosis;
• Allergy or sensitivity;
• Medication affecting bleeding or sensation;
• Reduced sensation;
• Any medical advice against massage; or
• Any other condition that may make the service unsuitable.

This is not an exhaustive list.

We may decline, adapt or stop a service where:

• Information indicates a possible contraindication;
• You appear unwell;
• You experience pain or an adverse reaction;
• Appropriate medical clearance has not been obtained; or
• The therapist considers continuation unsafe.

Tell your therapist immediately if you feel pain, dizziness, numbness, nausea, breathing difficulty, skin irritation or any other discomfort.

18. Pregnancy and Postnatal Services

Prenatal and postnatal services may be subject to:

• Pregnancy stage;
• Medical history;
• Physician approval;
• Therapist availability and training;
• Appropriate positioning and technique; and
• Additional health screening.

You must disclose your pregnancy or postpartum status when booking.

We may decline or postpone a service where there is a high-risk pregnancy, complication or other safety concern unless suitable medical clearance is provided.

19. Allergies, Oils and Products

We use oils, lotions, candles, stones, herbs and other products depending on the selected service.

You must notify us in advance of:

• Allergies;
• Skin conditions;
• Fragrance sensitivities;
• Ingredient sensitivities; or
• A preference to use your own product.

We take reasonable precautions. However, we cannot guarantee that every product or item was made in an environment free from allergens.

You should stop the service immediately if irritation or an unexpected reaction occurs.

20. Personal Property

You are responsible for securing money, jewellery, electronics and other personal property before the appointment.

Mai Tai is not responsible for loss or damage unless it is linked to something Mai Tai or its personnel are proven to have done or failed to do.

Any allegation concerning missing or damaged property should be reported promptly so that it can be investigated.

21. Gift Certificates and Packages

Gift certificates and prepaid packages are subject to the conditions disclosed when purchased, including:

• Validity period;
• Included services;
• Eligible locations;
• Booking requirements;
• Transferability;
• Promotional restrictions; and
• Refund or cancellation conditions.

Unless otherwise stated:

• A gift certificate has no cash value;
• It cannot be exchanged for cash;
• Lost or unauthorised certificates may not be replaceable;
• A price difference may be payable when selecting a higher-priced service; and
• Expiry and refund rules remain subject to mandatory UAE consumer law.

A purchaser must provide accurate recipient information.

22. Promotions and Discounts

Promotions may be subject to:

• Eligibility requirements;
• Specified services;
• Specific locations;
• Availability;
• Booking deadlines;
• Expiry dates;
• New-customer restrictions;
• Minimum spending; and
• Transport or other disclosed fees.

We may refuse a promotion that is expired, altered, duplicated, obtained through misuse or inconsistent with its published conditions.

23. Corporate Wellness Services

Corporate services may be governed by a separate written proposal, purchase order or service agreement.

If a separate agreement conflicts with these Terms, that agreement takes priority for the conflicting part.

The corporate customer is responsible for obtaining any required employee or participant permissions and providing a suitable service area.

24. Website Information

We aim to keep our website accurate and available, but we do not guarantee that:

• Every service will always be available;
• Every displayed price will be free from an obvious error;
• The website will operate without interruption;
• Content will always be current; or
• Every link will remain active.

We may correct obvious errors and update website content without prior notice.

If a displayed error affects a booking, we will inform you before providing the service and allow you to accept the corrected information or cancel without an inappropriate charge.

25. Intellectual Property

Unless otherwise stated, the website and its content—including text, branding, photographs, graphics, design, service descriptions and logos—belong to Mai Tai or are used with permission.

You may use the website for personal, non-commercial purposes.

You may not, without prior written permission:

• Copy or republish substantial website content;
• Use our branding in a misleading manner;
• Scrape or commercially exploit website data;
• Modify or reverse-engineer website components;
• Impersonate Mai Tai; or
• Suggest an unauthorised partnership or endorsement.

26. Customer Reviews and Content

When you submit a review, photograph, testimonial or other content, you confirm that:

• It is accurate and based on a genuine experience;
• You have the right to submit it;
• It does not violate another person’s rights;
• It is not defamatory, threatening or unlawful; and
• It does not contain unnecessary confidential or personal information.

We may request permission to reproduce a review or customer image in our marketing.

We may remove content from channels we control where it is unlawful, fraudulent, abusive, irrelevant or violates these Terms.

27. Third-Party Services and Links

Our website may contain links to WhatsApp, social-media platforms, shortened links, payment services, booking platforms or other third-party websites.

Third parties operate under their own terms and privacy policies. We are not responsible for independent third-party content, availability or data-processing practices.

A link does not necessarily represent an endorsement unless expressly stated.

28. Privacy and Personal Data

We process personal data in accordance with our Privacy Policy and applicable laws, including the UAE Personal Data Protection Law.

Where legally applicable, we also comply with the GDPR, including requirements concerning:

• Transparency;
• Lawful processing;
• Data minimisation;
• Security;
• Data-subject rights; and
• International transfers.

By providing information necessary for a booking, you acknowledge that it will be used to:

• Respond to your enquiry;
• Confirm and perform the service;
• Communicate with you;
• Process payment;
• Coordinate a therapist;
• Address relevant health and safety considerations; and
• Maintain required records.

Health-related information should be limited to what is reasonably necessary for service safety.

Our Privacy Policy forms part of these Terms.

29. Service Outcomes

Massage and wellness results differ from person to person.

Statements concerning relaxation, circulation, muscle discomfort, appearance, cellulite, recovery or general wellbeing describe possible or commonly intended benefits and are not guaranteed outcomes.

Feeling unhappy with a result does not, by itself, prove that the service was defective. You still have rights if the service did not meet the care required by law or did not match your confirmed booking.

30. Liability

Mai Tai will provide its services with reasonable care and skill.

To the fullest extent permitted by applicable law, Mai Tai will not be liable for:

• Loss caused by inaccurate or incomplete information supplied by the customer;
• A reaction resulting from an undisclosed allergy or health condition;
• A pre-existing condition not caused by the service;
• Failure to follow safety instructions;
• Indirect or consequential commercial losses;
• Failure of an independent third-party platform;
• Loss caused by circumstances outside our reasonable control; or
• Loss of unsecured personal property not resulting from our proven fault.

Nothing in these Terms excludes or limits liability where exclusion would be unlawful, including liability for:

• Fraud or fraudulent misrepresentation;
• Death or personal injury caused by legally established negligence;
• Wilful misconduct; or
• Mandatory consumer rights under UAE law.

Any limitation will be interpreted and applied only to the extent permitted by applicable law.

31. Complaints

A complaint should be submitted as soon as reasonably possible after the appointment and should include:

• Customer name;
• Booking date and time;
• Service received;
• Contact number;
• Description of the issue; and
• Any relevant supporting information.

Complaints may be sent to:

Email: maitaiuae@gmail.com
Telephone or WhatsApp: +971 50 801 2644

We may contact the customer, therapist or relevant service provider and review booking and communication records.

Where a service has not been provided as confirmed, an appropriate remedy may include:

• Re-performance;
• Partial refund;
• Full refund;
• Credit;
• Rescheduling; or
• Another reasonable resolution.

The appropriate solution depends on the circumstances and UAE consumer law.

32. Refusal or Suspension of Service

We may refuse or suspend a booking where reasonably necessary because of:

• Non-payment;
• Fraud or suspected fraud;
• Abusive conduct;
• Safety concerns;
• Repeated late cancellations or no-shows;
• Inaccurate information;
• Unlawful activity;
• Misuse of a promotion;
• A contraindication;
• Building restrictions; or
• A previous serious breach of these Terms.

If we refuse a service, you keep any mandatory refund or consumer rights that apply to money already paid for a service you did not receive.

33. Force Majeure

Mai Tai will not be responsible for delay or failure caused by an event outside its reasonable control, including:

• Severe weather;
• Flooding;
• Road closure;
• Major traffic disruption;
• Accident;
• Public-health emergency;
• Government order;
• Civil disturbance;
• Utility or telecommunications failure;
• Building closure;
• Labour disruption;
• Supply interruption; or
• Other comparable events.

We will take reasonable steps to notify affected customers and offer rescheduling, credit or an appropriate refund where required.

34. Governing Law and Jurisdiction

These Terms and any non-contractual obligations connected with them are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai.

Both parties should first try to resolve a dispute by communicating in good faith.

If a dispute cannot be resolved, the competent courts of Dubai will deal with it, unless mandatory consumer-protection law gives you another forum or right.

Nothing prevents a customer from submitting a complaint to a competent UAE consumer-protection or regulatory authority.

35. Changes to These Terms

We may update these Terms to reflect changes in:

• Services;
• Prices or booking methods;
• Technology;
• Business operations;
• Legal requirements; or
• Regulatory guidance.

Updated Terms will be posted on the website with a revised “Last Updated” date.

Changes will not unfairly alter an already confirmed booking unless:

• The customer agrees;
• The change is legally required; or
• The change is reasonably necessary for health or safety.

36. Severability

If part of these Terms is found invalid or cannot be enforced, the rest will still apply.

That part will be interpreted or adjusted only as much as needed to make it lawful and enforceable.

37. No Waiver

If Mai Tai delays or does not enforce a term, it still has the right to enforce it later.

38. Entire Agreement

These Terms, the Privacy Policy, the booking confirmation and any clearly disclosed service-specific conditions form the agreement between you and Mai Tai regarding the relevant service.

A separately signed corporate or commercial agreement may supplement or replace relevant provisions.

39. Contact Information

Questions regarding these Terms may be directed to:

Mai Tai LLC
JLT One
Dubai, United Arab Emirates

Email: maitaiuae@gmail.com
Telephone and WhatsApp: +971 50 801 2644
Website: https://maitai.ae/